Please mention if you need a regular 20 minutes appointment, a 40 minutes appointment or an appointment for two or more people. This way I know how much time to reserve.
10 - 12 am
10 am- 4 pm
6 - 8 pm
3 - 7 pm
3 - 7 pm
Whenever the above time slots might be fully booked, you'll be offered either an earlier or a later appointment, without extra costs.
There is no consultation on Thursday. Consultations on Friday end not later than 6 pm.
For urgent consultations on Thursday you will be referred to a colleague when calling my number 03 / 225 24 25.
Consultations are in Dutch, English, French, Italian or German. I have notions of Portuguese and Spanish.
Finally: my clinic does offer medical help, but it may at the same time be a place of reflection for you. A place where you can tell your story, without restraint. A refuelling station. A viewpoint.
There is no consultation on Friday 10 December and on Friday 17 December
Dr. Lutgart Vanmalderen and Dr. Sayed Matin Haya replace me in their clinic at the Milisstraat 13 in 2018 Antwerpen. The Milisstraat is a side street of the Provinciestraat. Their clinic is a 15-minute walk or a 4-minute bike ride from my clinic at the Osystraat 41. Check out the shortest route.
Find their consultation hours at their website. They work by appointment only. Their phone number is 03 / 236 30 89.
Please make your appointment with them between 8 and 9 am. Order home visits between 8 and 11 am.
During my absence my secretary remains available 24/7 at 03 / 225 24 25 for requesting an appointment for the time ahead.
My consultations resume the following Monday at 10.00 am.
view my full time table
Corona: precautions and testing
I have been vaccinated. In my practice I have taken all measures for your safety. It starts with a screening on the phone when you call for an appointment. I rearranged my agenda to make sure that you are not together in the waiting room with someone else. There is continuous disinfection - including your hands when you come in. The rooms are well ventilated and I continuously monitor the air quality with a CO2 meter. We keep our distance during the consultation and we both wear a mouth mask. Don't you have one? I have one for you.
Tip: If you want to be alone in the waiting room, it is better to be on time, not too late but not too early neither. If necessary, take a little stroll before ringing the doorbell.
You can only contact me for a corona test if
- you had a risk contact with a confirmed covid patient or
- you travelled from a red zone or
- you have symptoms that may indicate covid.
You then should be tested on day 1 and on day 7. I will refer you to a test center, make an appointment for you and provide you with the necessary documents including a quarantine attestation for 10 days. This test is for free.
If you need a corona test prior to a trip, don't go to your general practitioner. You have to make an appointment yourself at the Institute of Tropical Medicine at 03 247 66 66 or at the laboratory CMA at 03 231 36 89. This test is not for free.
Find the most recent information about the corona epidemic on the government website.
How to reach the practice
Click here for maps of the city and of the practice neighborhood and for information on public transport.
Making an appointment: call 03 / 225 24 25
- To request an appointment call 03 / 225 24 25.
- It is not possible to make appointments online or by e-mail. Why should you? You can call 24 hours a day, 7 days a week. Also at night and during weekends. The secretariat will always be available. You will never be connected to an answering machine.
- A regular appointment - 20 minutes during the mentioned hours - will not be charged extra. For appointments that last more than 20 minutes or that are outside regular consultation times you will pay a supplementary fee that your health care provider (mutuality) does not refund.
- Please mention if you need a regular appointment, a longer appointment or an appointment for two or more people. This way I know how much time to reserve.
- Appointments outside regular consultation times must be made with me personally during consultations. The secretariat will not be able to make them.
- If you get no answer on the regular number 03 / 225 24 25, please call 03 / 205 54 38 instead. Do not use this number because 03 / 225 24 25 is occupied.
Cancelling an appointment
If you cannot keep an appointment, please call to cancel. This must be done as soon as possible and certainly before 8.00 am for morning consultations and before noon for afternoon and evening consultations. This gives other patients the opportunity to use the time.
Please cancel by phone only, not by e-mail nor by leaving a note in my mail box.
Patients who fail to cancel in due time will always be billed for half the consultation fee. This compensation is not reimbursed by the health insurances.
Patient presenting late for an appointment
If you are more than five minutes late, then it's the next patient's turn. If you don’t show up before your reserved consultation time has ended, you lose your appointment. So please come on time.
In the case of an emergency it might be possible to help you after the planned appointments. That can be very late. If not, we will have to make a new appointment.
Please consider that it is not easy to find parking space near the practice. During rush hour, traffic jam can cause considerable delays for cars but also for public transportation.
Appointments outside consultation hours
Any appointments outside regular consultation hours have to be made with me personally. My secretariat cannot make these appointments. For these consultations a supplementary fee will be charged. This supplement will not be compensated by your health insurance.
What to bring to the consultation?
- A surgical mouth mask, no mouth masks with valve allowed
- Your ID with picture (identity card or passport)
- Three stickers from your health insurance ('mutuality')
- Please check Fees below; credit cards and other payment cards are not accepted
- A list of your medicines and vaccinations if this is your first visit
Fees in 2021
In 2021 the regular fee for a consultation of 20 minutes is 27 €. After reimbursement from your health care provider ("mutuality"), you only pay 4 € if you subscribed to my practice, thus having a so called 'Global Medical File'. The 32 € subscription fee for this GMF is fully reimbursed by your health care provider. Subscription renewal is due annually. If you have an Omnio status even more is reimbursed.
The consultation fee from 6.00 pm on is 31.50 €. The supplementary 4.50 € are fully reimbursed to patients who subscribed to their doctor's practice.
For consultations lasting longer than 20 minutes a supplementary fee will be charged that is not refunded by your mutuality.
Patients who don't pay at the end of the consultation, asking to do this "on a later date", will recieve their prescriptions as well as their documents for work and mutuality on that "later date". Because of frequent abuse, no exceptions are accepted, even when claiming ignorance.
Please note that credit cards and other Bancontact cards are not accepted.
Global Medical File
A Global Medical File (GMF) is meant to bring all your medical information together into a single file. Your general practitioner creates a file with your full medical history. The more medical information your GP has about you, the better he can help you. Opening a Global Medical File is available to everybody; there are no requirements to be met. Opening a GMF is free.
- House calls can only be requested by phone (03 / 225 24 25) and not by e-mail. This number can be reached 24 hours a day, 7 days a week, even at night and during weekends. You will always reach someone, the service does not work with answering machines.
- House calls are reserved for patients that cannot reach the practice because of health reasons. Do not request house calls for comfort reasons. This would delay house calls for patients that are really in need of them.
- Regular consultations are prioritized over house calls without medical emergencies. You will be helped faster by a consultation in the practice. It is also cheaper.
- In case the regular number (03 / 225 24 25) is disturbed you may call the emergency number 03 / 680 44 38. Only use this number if you cannot get connected. Not because 03 / 225 24 25 is busy!
Doctors on duty
Weekends and holidays
On weekends and holidays, please call the doctors on duty in the city of Antwerp at 0900 / 10 512.
No answer or continuously busy? Call 03 283 14 50.
You can also address directly to the weekend office of the Huisartsenwachtpost Brabo, located at the Sint-Vincentiusstraat 20 (entrance between emergency department and main entrance of the hospital, 2018 Antwerpen). This medical centre is open from Friday 7.00 pm till Monday 7.00 am, by appointment only on the same telephone numbers.
Find information on doctors on duty outside the city center at https://www.hwpantwerpen.be.
Call 0900 / 10 512.
Chemists on duty
Chemists on duty in the entire country, including the city of Antwerp